AI VOICE AGENT
Every conversation answered, on voice or chat, in any language, day or night, lifting customer experience at scale. WiseRep AI resolves the repetitive majority and escalates the rest with full context.
Contact volume grows with the business, but the team answering it doesn't grow as fast. Costs climb, hold times stretch, and satisfaction is the first thing to slip.
Rigid IVR menus route calls, they don't understand them, and most retail contact volume needs understanding, not routing.
An in-house team plus BPO overflow means cost climbs with volume, with after-hours gaps and quality trade-offs that a fixed-cost ai voice agent doesn't carry.
Doing nothing means living with hold times and missed calls, and the brand risk and rising cost-to-serve that come with it.
Voice and chat share the same retail brain and the same context, so a single ai voice agent resolves the repetitive majority of contacts end to end, on either channel, including a chat widget dropped directly on your website, Shopify store or WordPress install, and hands off only what actually needs a human, with full context, not a cold transfer.
40+ languages, spoken natively, not machine-translated, so this is real conversational ai customer service, not a translation layer bolted onto a single-language bot.
Cut cost on support calls and run revenue-generating win-back, re-order and abandoned-cart campaigns, from the same agent, not two separate tools.
Cloud, on-premises or hybrid, with 200+ pre-built integrations and a 97% implementation success rate, so this isn't a quarters-long IT project.
Identity-aware conversations via the Knoativ suite mean a loyalty member is recognized the moment they call, not a generic caller getting generic ai voice customer service.
WiseRep AI isn't a bot you configure once and leave alone.
Knoativ designs the conversation flows, escalation paths and outbound playbooks before go-live, tuned to retail-specific call patterns, not a generic template.
Once live, Knoativ monitors performance and retunes the agent against real call data, so accuracy and containment improve over time instead of drifting.
Real-time speech recognition, intent detection and natural language response, across 40+ languages.
One retail-tuned agent recognizes the customer and the order on either channel, with no hand-off.
Drop a chat agent on any website, Shopify store or WordPress install, with the same brain as your voice agent.
Support and revenue generation from a single voice layer, not two separate tools.
Smart escalation ensures complex issues reach a human agent with full context, not a cold transfer.
200+ platform connections, including Salesforce, Avaya and Microsoft Teams.
Recognizes a loyalty member and looks up points and orders live, via the Knoativ suite.
Real-time dashboards, sentiment analysis and 50+ KPI conversation intelligence, not just call logs.
Live in days, not months, with a 97% implementation success rate.
AI answers every call and chat, the same way.
It recognizes the customer before they finish talking.
One AI engine, every channel, every language.
WiseRep AI connects into the telephony, CRM and support tools you already run, delivering conversational ai customer service with no custom ai voice agent integration project required: Avaya, Twilio and Genesys for telephony; Salesforce, Dynamics 365 and Zoho for CRM; Zendesk and ServiceNow for support.
Drop the same agent directly onto any website, Shopify store or WordPress install, no separate chat widget vendor required.
Choose cloud, on-premises or hybrid deployment, live in days, not months.
Cloud
On-Premise
Hybrid
Live in Days
Every customer record is maintained to GDPR standards, and the platform carries the same enterprise security posture as the rest of the Knoativ suite.
60%Lower cost to serve
85%Resolved without a handoff
A Fortune 500 retailer deployed WiseRep AI, an ai voice agent built for exactly this scale, across its contact channels, cutting cost to serve while resolving the large majority of contacts without ever involving a human agent.
A call handled by WiseRep AI isn't isolated from the rest of the customer's history. It's part of one customer experience, not a disconnected phone tree.
Before the call, Valus Loyalty already knows this customer. WiseRep AI recognizes the same loyalty member the moment they're on the line, instead of starting from zero.
During the call, WiseRep AI sees the same order LyraCX Commerce processed at checkout, so a customer never has to repeat what they already told the website.
One customer, recognized everywhere, across every product.
No. It cuts cost on inbound and also makes outbound calls that win customers back, turning service into a revenue channel.
40+ languages, with context shared across both voice and chat.
Cloud, on-premises, or hybrid, fitting into your existing security and compliance requirements.
No. It's a unified ai voice agent that acts across service, loyalty and commerce on the brand's own customer data, driving both revenue and efficiency.
Cloud
On-prem
Hybrid
97% success
