Bright grocery store aisle with fresh produce, meat & seafood and pantry departments

Customer Experience Software for Retail

One Platform.
Every Part of
the Journey.

Commerce, loyalty, and AI voice, sharing one view of the customer, not three separate logins.

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The Three Products

LyraCX checkout on laptop and phone with order summary and saved cards

LyraCX checkout on a laptop with order summary and saved cards

25%LOWER ABANDONLOWER CART ABANDONMENT
32%REVENUE GROWTHREVENUE GROWTH
25%HIGHER OMNI CONVHIGHER OMNICHANNEL CONVERSION

COMMERCE

LyraCX Commerce

Every channel connected. Every cart recovered.

Make every channel one brand

22%HIGHER PURCHASEHIGHER REPEAT PURCHASE
30%HIGHER LTVHIGHER CUSTOMER LIFETIME VALUE
18%HIGHER RETENTIONHIGHER RETENTION

LOYALTY

Valus Loyalty

Every buyer known. Every purchase rewarded.

Turn buyers into known customers

WiseRep AI dashboard on a laptop showing calls made and converted

WiseRep AI dashboard showing calls made and converted

25%LOWER COST SERVELOWER COST TO SERVE
25%LOWER COST CALLLOWER COST PER CONTACT
85%SELF RESOLUTIONRESOLVED WITHOUT HANDOFF

VOICE AI

WiseRep AI

Every call answered. Every call an opportunity.

Turn service into revenue

Why One Platform

Point tools leave the experience in pieces. Horizontal suites weren't built for retail. Knoativ is.

Three distinct products, one experience story: a shared view of the customer across the journey, not one merged interface. Each works on its own, and each gets stronger for having the other two beside it.

Built to Work With What You Have

Integrations

200+ pre-built integrations across CRM, POS, ERP, telephony and helpdesk. No rip-and-replace.

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Services

A team that assesses, builds and operates the platform alongside you, not just a license.

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Ready to see the platform
work on your business?